RRM is Welton Hong…
and a team of 100

If you’ve heard of Ring Ring Marketing, you know Welton.

Welton is our founder and CEO. He dedicates an enormous amount of time to educating the industry through his speaking appearances, books, articles, videos, blog posts, and more.

Here’s what you might not know: Over the past decade, Welton has grown RRM to the point that our staff now includes over 100 full-time marketing professionals.

In other words, we’re not just the best provider of elite marketing services in deathcare—we’re also the largest!

We might not seem that big. We know! A couple of reasons for that:

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    Welton is the most hands-on CEO you’ll ever meet. He develops close relationships with all of our clients, our partners, funeral publications,
    and deathcare associations.
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    No matter how big we get, we’re dedicated to “staying small” for our clients and everyone we work with. We’re always accessible and available. Our coaches meet every month with their clients to discuss strategy and how to make campaigns more successful.

Unlike most other marketing firms, we don’t outsource any of our processes. We’ve invested in a massive team of well-educated, well-trained marketing professionals to ensure everything is done with the highest level of quality and expertise.

RRM Leadership

Welton Hong

Founder & CEO

Tim Fish

Vice President,
Sales & Business Development

Rick Gershman

Vice President,
Messaging & Content

Richard Martin

Vice President,
Marketing

Michael Bernardo

Web Development Manager

Bailey Kirkpatrick

Principal Digital Marketer

Jason Loverude

Director of Client Relations

Christina Novak

Director of Local SEO

Ferdinand Tan

Director of SEO Team

Get to know
Welton

Welton Hong is the author of the books Making Your Phone Ring with Internet Marketing for Funeral Homes and Making Your Phone Ring with Internet Marketing for Cemeteries.

He’s also a regular contributor to numerous major deathcare publications, a core part of his mission to provide free ongoing education to funeral and cemetery professionals on cutting-edge marketing techniques.

You can read his articles in NFDA’s The Director, Kates-Boylston’s American Funeral Director and American Cemetery and Cremation, ICCFA’s Memento Mori, and many more. (To check out some now, visit our Learning Center.)

Welton lives in Las Vegas, where Ring Ring Marketing is headquartered. He has a graduate degree in Electrical Engineering from the University of Colorado Boulder. Prior to founding Ring Ring Marketing, he was a senior technologist at R&D facilities for Intel, Sun Microsystems, and Oracle.

Welton in his own words

How his philosophy shapes RRM's mission:

Some agencies work with any business that will hand over money. They’re not concerned with whether they can actually help that business or provide any substantial return on investment. They just take the money and run, promising nothing in return.

We don’t work that way. I want to help great deathcare businesses succeed. We only work with businesses that have a proven record of high integrity. We check out every company’s reviews to ensure they make customer service a priority. We ask around and do other research: We want to know that the business owner cares just as much as we do.

At the same time, we only contract with businesses we know we can help substantially. We create an individually tailored marketing plan for every firm, and with our money-back guarantee, we take on all the risk. That’s why I’m choosy about our partners: It has to be a great relationship that engages my passion for helping truly wonderful businesses prosper.

Why integrity and honor are so important:

That comes from my father, who owned a chemical company in Taiwan. He is a very down-to-earth man, a man of very high integrity, and he taught me the value of always having integrity in everything you do.

Because my dad and his friends are all current or former business owners, I know how tough it is, and how stressful it can be, to run your own successful company.

I know how entrepreneurs think. They don’t want to spend money on things that don’t work. They don’t want to be cheated, which is unfortunately what happens with some so-called marketing companies in this field.

This is why integrity is a founding principle of Ring Ring Marketing, and it always will be. Doing the right thing is at the core of everything we do.

We know our clients’ money is hard earned. We don’t spend their ad budget unwisely or pitch services they don’t need. We treat their money exactly as if were our own money. That’s why we provide a 100% money-back guarantee for the first 60 days.

My dad was able to create many jobs and provide a good living for his family and his employees’ families. He treated every employee very well, like they were his own family members. He taught me to give and to never expect things in return. That’s why I’m always very generous, and that will always be the central principle of Ring Ring Marketing.