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What to do when you get a negative Yelp review

Your business got a negative Yelp review? Don’t panic! It happens to every business, even the best of the best. You might not have even done anything wrong!

What matters right now is how you handle it. By staying calm and responding in a professional, thoughtful manner, you can essentially turn a negative into a positive.

In this week’s Ring Ring Roundtable, Welton Hong explains exactly what steps to take when your home improvement business receives a negative Yelp review.

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