We all know how important it is to get ranked in the Google 3-pack. We also know that the three criteria Google evaluates to determine who gets ranked in the 3-pack are your business profile, online reviews, and your citations. A citation is a listing in another directory, such as Yelp, Facebook, Bing, etc. Someone asked Welton Hong recently whether they should claim their listings manually or use an automated listing service. An automated service may sound convenient, but it will probably cause more problems than it solves. Welton explains why in his latest video.