Online Reviews: How to Get Good Ones and Fix the Bad Ones for Funeral Homes

Show Families the Care You’re Known for Online

Sometimes a single review, especially an unfair or outdated one, can shape how families view your funeral home long before they ever speak with you.

This workshop recording, led by Welton Hong, walks you through the practical steps funeral professionals can use to:

• Bring in more recent five-star reviews
• Respond to negative comments with professionalism and calm
• Build a stronger, more balanced online presence

These strategies help ensure that what families see online reflects your true level of care and keeps your funeral home competitive in your community.