Videos

Know How & Where to Respond to Positive & Negative Reviews

No matter if you receive a negative review or a positive one, knowing where and how to respond is crucial. You want to make sure your public response allows future families to see how you respond to reviews; if it’s positive, you show appreciation to the reviewer, and if it’s negative, you give your side of the story without starting a war. In this video, we will show you how and where you can respond to both positive and negative reviews:

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