Videos

Avoid This One Big Mistake When Responding to Positive Reviews

When Welton Hong says  he‘ll go anywhere to educate deathcare firms on how to thrive,  he  means  it! In fact,  he  just flew straight from Texas to the New York State Association of Cemeteries’ Fall Conference. While in San Antonio,  he  got a question about whether you should respond to positive reviews of your business, and the answer is simple: You  absolutely should! However, you must AVOID the one big mistake firms often make, which  he  reveals  in this video.

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